Transparent booking modifications and cancellation procedures
Last Updated: January 1, 2024
We understand plans change. Cancellations made 7 days or more before the scheduled activity receive a full refund. Cancellations made 3-6 days prior receive a 50% refund. Cancellations within 48 hours are non-refundable.
Activity modifications are welcome up to 72 hours before your scheduled experience. Contact our team to discuss alternative dates, times, or activity options that better suit your needs.
For outdoor activities affected by severe weather, we offer full rescheduling or refunds. Your safety and enjoyment are our priorities.
If a venue cancels, we provide immediate notification and offer comparable alternatives or a complete refund within 5 business days.
Group bookings have flexible policies. Contact us directly to discuss specific arrangements for parties of 6 or more participants.
Approved refunds are processed within 5-7 business days to the original payment method. You will receive email confirmation once the refund has been initiated.
We recognize that unexpected situations arise. Medical emergencies, family matters, or other significant events may warrant special consideration beyond our standard policy.
Please contact our team directly to discuss your specific situation. We evaluate each case individually and strive to find fair solutions.
Contact UsFor questions regarding cancellations, modifications, or refunds, please reach out: